There are many unhappy carpet cleaning consumers posting their negative experiences with bait and switch carpet tactics. Although the consumer agrees to the adjusted price they often do it because they need it done and can't cancel at the last moment. They want to get the carpet cleaned and bait and switch carpet cleaner out of their home as soon as possible. There was a story on how a customer had to call the police to remove an rude carpet cleaning technician who refuses to leave their Castle Rock home. Why was there a need for this ? The customer feels trapped! Oftentimes customers have taken time off from work, sent the kids to the neighbors, secured their pets and have moved furniture in preparation for the carpet cleaning job. Realizing the customer has few options at this point, the carpet cleaning technician begins to make life hard on the customer, using bait and switch for a higher price than originally quoted. Most will call the office with a planned script. If they are unable to reach the office they will role-play to a silent cell phone.

 

The carpet cleaning technician is trained to call the office to delay the process. The authority to change the price is now the front office’s managers hands. These rehearsed  conversations are routine and the technicians who execute the call close  get to take advantage of their customers situation.  

 

Our suggestion is to cancel the carpet cleaning appointment and respectfully ask the technician to leave your home. If they get rude and become aggressive, call 911! One bait and switch company in Denver insisted that their customer pay a last minute cancelation fee. They required their technicians to collect this fraudulent fee. The frustrated consumer called the Police who sternly asked the technicians to leave. This is just one example of bait and switch tactics. Unfortunately, these techniques are taught to deceitful carpet cleaner companies who only care about ripping you off.

 

If they finally offer to do the job at the original price, still refuse, cause now you have a pissed off tech who will hurry thru your home as fast as possible. 

 

The most important thing to ask a carpet cleaning company is are all pre and post treatments included with price. This is where bait and switch carpet cleaning companies thrive and don't let them tell you that Berber cost more top clean. 

 

Here at TLC Carpet Care in Castle Rock your more than just a customer. Your an important part of our Castle Rock community and you deserve the most transparent and honest pricing and the best quality carpet cleaning service possible.

Call TLC Carpet Care today and get a quote that will be honored and you can rest assured not to be haggled about price. For more info on Questions to ask carpet cleaners visit our website at tlccarpetcare.net and to schedule your carpet cleaning appointment call our office at 720-314-0178.